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Summary

Computer Skills

Professional Experience

• Translated business requirements into use cases detailing business scenarios, concept models and functional designs for an insurance extranet.
• Resolved usability issues uncovered during use case development. Created wireframes detailing UI layout.
• Detailed current state process flows.
• Performed gap analysis on all editable fields and error messaging. Proposed changes based on analysis to ensure site consistency.

• Redesigned website to coordinate with current print marketing materials to unify the WPS brand.
• Created wireframes/mockups detailing page layout and information architecture for all new site applications.
• Analyzed website statistics to determine strengths/weaknesses and proposed changes.
• Employed usability guidelines to ensure effortless navigability for all end users.

• Designed and developed client web sites using web development tools, hand-coding HTML, CSS and JavaScript. See portfolio on personal web site for examples and links.
• Information Architect for all web development projects. Translated client's vision for the web site into working blueprints (site maps and content maps) which clearly defined and organized information/data and detailed the site's navigation structure.
• Project Manager on multiple successful web development projects. Determined project scope, risks, deliverables, task delegation, and implementation timeline. Primary point of contact throughout project. Assisted with these duties on a number of other web development projects.
• Performed usability analysis on all web site projects to ensure proper information flow and function.
• Optimized client web sites for high rankings in the most popular search engines (commonly called SEO or Search Engine Optimization).
• Wrote/edited portions of TSR Solutions web site and marketing materials.
• Key player in sales meetings. Gathered business requirements and wrote design proposals for potential clients.

• Designed/re-designed client web sites under tight budget constraints using web developer tools and hand-coding HTML. See portfolio on personal web site for examples and links.
• Created dynamic web pages in ColdFusion allowing a real estate client to add, edit or delete real estate listings from their database.
• Key player in sales meetings. Gathered business requirements and wrote design proposals for potential clients.
• Led effort to create a "corporate identity" and standardize company procedures for JADE Technologies. Process involved establishing internal and external guidelines regarding company logo, logo use and technological verbiage.
• Created logos for RapidCat E-Business Publisher and Darting.com.
• Created marketing materials internally and for clients.

• Responsible for upgrading and implementing Unisure's reinsurance data processing software package (URS) for clients. Consisted of manually altering COBOL and JCL code affected by the upgrade while leaving client's own customizations intact.
• Performed Quality Assurance testing. Ran batch cycles to ensure data continuity prior to upgrade and post upgrade.

• Programmed in COBOL for the Wisconsin Title XIX Medicaid Management Information System. This included development, maintenance, and support in a batch environment. Many projects involved Y2K changes.
• Mentored new team members in an effort to transfer knowledge and help new members adapt to work environment.
• Graduate of rigorous ten-week training program held in Detroit, Michigan. Concepts taught during training consisted of COBOL II, JCL and TSO, Structure Charts and Pseudo Code, Database and SQL Concepts and Methods and Project Lifecycle.

• Liaison between customers and programmers for the Wisconsin Title XIX Medicaid Management Information System.
• Performed Quality Assurance - Developed appropriate test plans and test cases to verify technical coding changes to Medicaid System. Updated/created documentation to reflect coding changes after implementation.
• Trained business users on new changes to system.
• Gathered requirements and designed new Recipient Explanation of Medical Benefits (REOMB) form sent out to Medicaid recipients each month detailing their Medicaid services/benefits for that month.

Education